IndiGo Aims for 80% OTP Amid Challenges, Faces Fines; CEO Vows Return to Standards

19 Jan 2024 , 03:27 PM

IndiGo Airlines CEO, Pieter Elbers, targets improving on-time performance (OTP) to above 80% by the next week.

Dense fog led to the airline’s worst OTP, resulting in fines for various offenses, including an incident where passengers ate on the tarmac during a delayed flight.

The total fine imposed on IndiGo amounts to Rs 1.2 crore, prompting a focus on reinforcing standard operating procedures to prevent such incidents in the future.

Plans include expanding the digital network to ensure frontline staff possesses accurate information for effective customer communication.

A viral video showcased passengers eating on the tarmac due to a diverted flight, emphasizing operational challenges caused by fog disruptions.

Despite recent challenges, IndiGo achieved commendable OTP figures of 77.5% in November 2023 and 92.5% at metro airports in December.

CEO Elbers assures customers of IndiGo’s commitment and pledges a return to previous standards soon.

Condemning a passenger’s attack on an IndiGo pilot, Elbers notes the matter is under legal review.

The airline is evaluating new Flight Duty Time Limitations (FDTL) norms and plans to add pilots to support ongoing network growth.

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