iifl-logo

Invest wise with Expert advice

By continuing, I accept the T&C and agree to receive communication on Whatsapp

sidebar image

TCS helps Stellantis transform customer experience using Salesforce platform

8 Apr 2022 , 01:34 AM

Tata Consultancy Services has helped Stellantis a world-leading automaker and mobility provider transform the customer experience journey with a more streamlined and personalized sales and service experience across channels The automaker whose brands include Fiat Jeep RAM Peugeot and Citron wanted to modernize its legacy customer relationship management applications that needed the flexibility to respond to changing business models Stellantis chose TCS as its strategic partner to drive this transformation and reimagine customer engagement using the Salesforce platform TCS helped more than 1000 dealers in Brazil and Argentina migrate from the old CRM platform that supported customer care processes to an omnichannel platform based on Salesforce using its contextual knowledge and experience gained over similar successful customer care and recall outreach transformations carried out for Stellantis in North America and Europe The platform reimagines the 360-degree customer experience journey and provides insights about each customers needs recurrence and history

Related Tags

  • Announcements
  • BSE
sidebar mobile

BLOGS AND PERSONAL FINANCE

Read More
Knowledge Center
Logo

Logo IIFL Customer Care Number
(Gold/NCD/NBFC/Insurance/NPS)
1860-267-3000 / 7039-050-000

Logo IIFL Capital Services Support WhatsApp Number
+91 9892691696

Download The App Now

appapp
Loading...

Follow us on

facebooktwitterrssyoutubeinstagramlinkedintelegram

2025, IIFL Capital Services Ltd. All Rights Reserved

ATTENTION INVESTORS

RISK DISCLOSURE ON DERIVATIVES

Copyright © IIFL Capital Services Limited (Formerly known as IIFL Securities Ltd). All rights Reserved.

IIFL Capital Services Limited - Stock Broker SEBI Regn. No: INZ000164132, PMS SEBI Regn. No: INP000002213,IA SEBI Regn. No: INA000000623, SEBI RA Regn. No: INH000000248
ARN NO : 47791 (AMFI Registered Mutual Fund Distributor)

ISO certification icon
We are ISO 27001:2013 Certified.

This Certificate Demonstrates That IIFL As An Organization Has Defined And Put In Place Best-Practice Information Security Processes.