TCS Partners with Europ Assistance for Global IT Transformation with ignio™ AIOps

6 Feb 2024 , 01:18 PM

TCS announced a multi-year partnership with Europ Assistance, a global assistance and travel insurance company, to transform its global IT operating model.

TCS will utilize its ignio™ AIOps offering, incorporating artificial intelligence and machine learning, to enhance operational resilience and business agility for Europ Assistance.

The solution aims to provide actionable insights into Europ Assistance’s technology stack, improving productivity and availability. The partnership aims to scale Europ Assistance’s business capabilities, support its expanding partnership ecosystem, and enhance its speed to market.

Europ Assistance, serving nearly 300 million customers across 200+ countries, offers travel, mobility, home and family, health, and concierge services.

Fabien Azavant, Group Chief Information Officer of Europ Assistance, highlighted the alignment of TCS’s values with Europ Assistance’s and expressed optimism about the partnership being a key lever for organizational aspirations.

Hemakiran Gupta, Head of Banking, Insurance, and Financial Services, Europe, TCS, emphasized the role of technology in achieving a reliable, available, and scalable business, expressing pleasure in partnering with Europ Assistance for their transformation journey.

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