TCS ranked number 1 in customer satisfaction in the Netherlands

22 Mar 2022 , 06:01 PM

Tata Consultancy Services (TCS) has been ranked number one for customer satisfaction in the Netherlands, in an independent survey of CxOs from top IT spending organizations by Whitelane Research. Whitelane Research’s 2021/ 2022 IT Sourcing Study is based on responses from 210 CIOs and senior decision makers across the Netherlands. The research investigated over 430 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs), including service delivery, relationship, commercial and transformation.

TCS has achieved the top position in customer satisfaction for the sixth consecutive year, with an overall satisfaction score of 86 percent compared to the industry average of 76 percent, and scoring 6 percent higher than the nearest competitor.

“We are delighted to be ranked number 1 in customer satisfaction by our Dutch customers for the sixth year in a row,” said Josu Devasia, Country Head, TCS Netherlands.

“Our customer-centric approach to business has helped us gain a deep understanding of their business and technology landscapes. This contextual knowledge along with our investments in our people, in research and innovation and in intellectual property have strengthened our relationships with our customers in the Netherlands and made us their preferred transformation partner.”

In addition, TCS was ranked overall number one for customer satisfaction across Europe, in the Whitelane Research report.