TCS ranked number 1 in Customer Satisfaction in the Nordics

1 Apr 2022 , 12:48 PM

Tata Consultancy Services has been ranked number one for customer satisfaction in an independent survey of CxOs from top IT spending organizations in the Nordics, by Whitelane Research. TCS has achieved the top position in customer satisfaction for the 13th consecutive year, with an overall satisfaction score of 82 percent compared to the industry average of 72 percent.

Whitelane Research’s 2022 IT Sourcing Study is based on responses from 350 CIOs and senior decision makers across the Nordics. The research investigated over 680 unique IT sourcing relationships to assess service providers on nine Key Performance Indicators (KPIs).

TCS demonstrated strong results across multiple dimensions and KPIs. It ranked number 1 for:

• Business Understanding (84% compared to the average of 74%)
• Service Delivery Quality (82% compared to the average of 74%)
• Contractual Flexibility (87% compared to the average of 72%)

In addition, TCS ranked number one in customer satisfaction in all the IT domains covered in the report — application development, maintenance, testing; data centers, managed infrastructure, and hosting; and enduser services.

“From its inception, HMD Global has partnered with TCS to turn their belief in using mobile technology to enhance the lives of people everywhere into a reality. I remain immensely impressed and proud by how TCS brings the power of customer centricity, innovation and differentiated value proposition, while leveraging power of One TCS and amazing contextual knowledge to deliver exponential value to HMD and to our end consumers. With TCS as our growth and transformation partner, we will build on our aspiration to connect the world, powered by commitment and passion,” said Jussi Sorvali, CIO, HMD Global Oy.

The report shows that the three main driving forces for companies in the Nordics to outsource IT operations are to achieve better scalability to meet business goals (63 percent), to focus on core business (61 percent) and to gain access to talent and resources (53 percent).

Avinash Limaye, Regional Head, Nordics, TCS, said, “We are pleased to receive this number one position in the overall region as well as in each of the Nordic countries and thank all our customers for the great trust they continue to place in us. This recognition is a reflection of our customer-centricity and the investments we have made to build the capabilities needed to drive their growth and transformation journeys.”

“TCS has once again managed to win first place for customer satisfaction among IT service providers in the Nordic region. Taking home this accolade for the thirteenth year in a row is a phenomenal achievement that shows the belief their customers have in them,” said Jef Loos, Head of Sourcing, Whitelane Research. “TCS’ ability to constantly adapt to market demands is one of many reasons they continue to be trusted to deliver year after year.”

At around 12:51 PM, TCS was trading at Rs3,739 apiece up by Rs0.2 or 0.01% on the BSE.