Tata Consultancy Services (TCS) is looking at increasing its employees in the Philippines to 10,000, which is 4,000 currently, as it aims at to grow in new geographies to service clients.
The Philippines unit is the company's fastest growing unit outside India and has grown at over 40% annually over the past three years. From a 400-member team in December 2012, TCS Philippines now employs 4,000 people and has set itself an ambitious target of increasing it up to 10,000 people in the near future.
The companies prefer Philippines as a destination for looking to set up voice-based customer service, but TCS has been trying to diversify.
Almost 70% of the revenue from the Philippines comes from business process outsourcing services, the rest comes from IT and IT Infrastructure Management Services.
Towards the end of 2012, TCS made a conscious decision to diversify their portfolio of services in the Philippines to create a more varied offering for customers. So they decided to add a very important capability called IT Infrastructure Services as a separate horizontal in 2013.
TCS' expansion in the Philippines comes at a time when the country is going through a rough patch. US headquartered BPO companies have found it difficult to set themselves up in Philippines.
They have centres there and in other geographies, but now they are coming back and looking at India as a good option for their investments.