Hinduja Global unites with Khoros to transform customer experience

24 Mar 2022 , 11:42 AM

Hinduja Global Solutions Limited’s technological arm HGS Digital LLC announced its partnership with Khoros, the award-winning leader in digital-first customer engagement software and services. The partnership elaborates the companies’ shared mission of helping the most praised brands worldwide to deliver frictionless CX with solutions to improve customer engagement, optimize operations, drive deeper brand loyalty, reduce costs, and widen revenue.

“We are delighted to be associated with Khoros and helping our customers transform together. Khoros’ platform capabilities allow brands to engage with customers across channels frictionlessly and meaningfully — which is important in today’s digital-first world,” commented Venk Korla, CEO of HGS Digital.

The Khoros platform, featuring digital solutions for contact centers (messaging, chatbots, modern chat), community management, and social media management, will expand HGS Digital’s end-to-end digital CX and cognitive contact center services to support digital transformation of brands.

Customers of both the companies will benefit from Simplified Global Scalability, Better Engagement through Faster Responses, Enhanced Crisis Management Response Technology, and Optimized Economic Investment through this initiative.

Hinduja Global Solutions is currently trading at Rs1,100.35 down by Rs1.55 or 0.14% from its previous closing of Rs1,101.90 on the BSE. The scrip opened at Rs1,124 and has touched today’s high and low of Rs1,124 and Rs1,095.20 respectively so far.