IndiGo waiving all change fees and reducing capacity

10 Jan 2022 , 03:57 PM

Owing to the increasing number of Omicron infections, large numbers of IndiGo customers are changing their travel plans. In response to customer needs, IndiGo is waiving change fees and is offering free changes for all new and existing bookings made up to 31st January, for flights up to 31st March 2022.

With the reduced demand, the airline company will also be selectively withdrawing some of its flights from service.

Where possible, cancellations of flights will be done at least 72 hours in advance and customers will be moved to the next available flight and will also be able to change their travel through the use of Plan B on our website.

Since the call centre is currently handling a large volume of calls, we are encouraging our customers to use our digital channels where possible, IndiGo said.

We anticipate that around 20% of our current scheduled operations will be withdrawn from service, it added.

Interglobe Aviation Ltd stock ended at Rs2,051.10 up by Rs45.2 or 2.25% from its previous closing of Rs2,005.90 on the BSE. The scrip opened at Rs1,971 and has touched a high and low of Rs2,066 and Rs1,971 respectively.