OPPO India collaborates with Skit.ai to launch AI voicebot for customer support

22 Nov 2022 , 12:37 PM

Skit.ai, a voice AI SaaS company, has announced a collaboration with global smart device brand OPPO India to launch a 24×7 AI-powered customer support solution.

Skit.ai claims that with this implementation, its Augmented Voice Intelligence Platform (AVIP) will respond to all OPPO customer queries after business hours with instant answers and no waiting time. The AI-enabled voicebot seeks to assist with the majority of customer inquiries through complete end-to-end automation of in-scope calls.

“To address the needs of our customers, we must respond quickly, effectively, and pro-actively in a highly competitive and dynamic smartphone industry.” According to Saurabh Chaturvedi, head of customer service at OPPO India, “Our customer experience (CX) approach at OPPO India is highly focused on implementing solutions that allow our customers to manage their queries effectively.”