TCS collaborates with Standard Life to transform customer experience for European policyholders

26 Jun 2023 , 11:56 AM

Tata Consultancy Services (TCS) has formed a strategic alliance with Standard Life International DAC (SLIDAC), a wholly-owned subsidiary of the Phoenix Group, to transform its operating model and improve the customer experience for its policyholders in Europe with the help of the TCS Digital Platform for Life and Pensions, powered by TCS BaNCS.

TCS has a long history of collaboration with the Phoenix Group in the United Kingdom, where its UK subsidiary Diligenta has digitally transformed the operating model and administers over 10 million policies for the latter.

The two organizations are eager to replicate this successful model, bringing the same enhanced digital experience to policyholders in Germany and Austria, and then to the rest of Europe.

TCS will set up a customer operations centre in Germany, as well as a future-ready Life and Pensions Digital Platform for Germany and Austria, with the ability to expand into other European markets, as a result of this collaboration.

TCS will begin by transforming and migrating over 400,000 policies from SLIDAC’s German and Austrian life and pension books to its platform, and will then create comprehensive, omnichannel, journey-based digital experiences for policyholders and advisors.

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