TCS Enhances Customer Experience for Kingfisher with OmniStore Platform

21 Sep 2023 , 01:38 PM

Tata Consultancy Services (TCS) announced securing an order from Kingfisher Plc, a European multinational home improvement company. TCS utilized its AI-powered unified commerce platform, TCS OmniStore, to enhance customer experiences for Kingfisher. 

Kingfisher Plc operates over 1,900 stores across eight European countries under various retail banners like B&Q, Castorama, and others. Kingfisher chose TCS to transform its operations and adapt to market trends, aiming for a unified brand experience.

TCS OmniStore enabled modern commerce experiences, including features like click-and-collect, mobile apps, and dynamic promotions. It also supported advanced payment options like contactless payment and Apple Pay.

Kingfisher implemented TCS OmniStore in B&Q (UK and Ireland) and Castorama (France) stores, planning to extend to another banner later this year.

The move aimed to provide a seamless checkout experience for customers and improve efficiency in the stores. TCS expressed excitement about being Kingfisher’s strategic partner in their transformation journey, enhancing their competitive edge and growth.

For feedback and suggestions, write to us at [e-mail]