Arvind Jha, Senior Vice President, Software Development, Newgen Software.

The applications created using the platforms can manage all document types and digital content, integrated into business processes, workflows, analytics, and reports.

Oct 11, 2021 10:10 IST India Infoline News Service

In an interaction with Shweta Papriwal, Editor, indiainfoline.com, Mr Arvind Jha is Senior Vice President, Software Development, Newgen Software said "the products reflect our 30 years of passion and entrepreneurship, especially in document management and process automation, with customer success as the topmost priority. Our platform’s deep integration capability and architectural consistency further explain its unique name."
You recently unveiled the NewgenONE platform, please elaborate the thought behind this unique name?

The pandemic has accelerated the need to transform business processes and applications and to adopt digital. It has also created a strong need for offering self-service, remote onboarding, and improved customer experiences. As a result, global enterprises are looking for platforms to rapidly build new digital experiences, products and services, and leverage cloud infrastructure. The applications created using the platforms can manage all document types and digital content, integrated into business processes, workflows, analytics, and reports. Also, the applications help in delivering highly personalized, richly formatted customer communications across multiple channels – mobile, tablet, and web.

Recognizing the need for end-to-end applications that enable businesses to accelerate digital and offer highly secure, safe, and compliant systems, we decided to create NewgenONE. NewgenONE digital transformation platform, our end-to-end low code application development and management platform, integrate our industry-leading and recognized products for contextual content services (OmniDocs), workflows and process automation (OmniFlowiBPS), and customer engagement platform (OmniOMS).

The term “ONE” stands for unified, leading, unique, and in harmony. All our products are developed by our research and development team. The products reflect our 30 years of passion and entrepreneurship, especially in document management and process automation, with customer success as the topmost priority. Our platform’s deep integration capability and architectural consistency further explain its unique name.

Low code is the need of the hour. How does your platform support that?

Low code has been at the heart of Newgen’s product philosophy for over two decades. Everything we have built helps reduce the coding effort and speeds up enterprise application development while offering top-class performance, security, and compliance with regulatory requirements.

NewgenONE is one of the top-rated low code application platforms globally. For enterprise-class applications that need document and content services, and workflow and process automation along with the ability to integrate new technologies, such as artificial intelligence (AI), machine learning (ML), robotic process automation, cloud services, third-party SaaS services, etc., NewgenONE is one of the top choices per leading IT analysts.

NewgenONE has a mature object-based development paradigm to define data models, form design tools using drag-drop, UI/UX components toolbox, simple portal designer, report designer, powerful rule engine, widget-based dashboard creation, and definition-based integration with a catalog of third party connectors. This reduces coding effort significantly and offers rapid application development with version management and team collaboration. Our cloud-based automated deployment and application & infrastructure management tools make it easy to govern applications with the highest enterprise governance standards.

Why should organizations adopt NewgenONE platform? What makes it different from the other platforms on the market?

As low code has gained momentum, many products offer simple application development, suitable for non-IT users, simple processes, etc. These products are very useful, but while accelerating application development, evolving new digital applications, and modernizing existing complex applications, enterprises need to meet the challenges of the digital, networked, and hub economy.

To meet enterprise-class needs and manage hundreds of critical applications with consistent UI/UX and highest governance while ensuring compliance, large enterprises prefer NewgenONE. Not only is our platform consistently recognized by analysts, including Forrester and Gartner, we also have a rich experience of serving 550+ customers globally.

A product platform is much more than just features. Our customers across industries recognize our flexibility and deep understanding of their IT and business needs. We have won strategic deals because of our team’s proven capabilities, customer-centricity, and culture to deliver on our commitments. Our flexible cloud-friendly business models are a big pull for our global customers.

What kind of changes will organizations have to make to adopt the NewgenONE platform? Will they have to replace their existing systems?

Today, global enterprises want to migrate from legacy content management systems to cloud-friendly modern content services platforms. They want their business applications to integrate data across applications and give them all the controls they need to stay in charge of their IT.

NewgenONE supports deep ecosystem integration and open APIs to help you connect your disparate data sources and applications and bridge information silos. You can optimize your existing investments (from legacy applications to modern, cloud-based solutions) by seamlessly connecting your operations with internal and external systems and applications. The platform comes with ready-to-use, plug-and-play adaptors and supports REST and SOAP webservices.

Additionally, Newgen is building migration toolkits and frameworks with our global system integrators and channel partners to help customers adopt the platform faster.

What are you doing to make NewgenONE smarter?

We are adding “smarts” to the platforms across two dimensions. We are making it easy for our customers to use our AI/ML engine, Cognit to train their data and integrate insights into processes, thereby accelerating process automation. Also, we offer an out-of-the-box social media integration with NLP-based semantic analysis to make smart decisions on customer support processes.

At the same time, we are adding domain-specific templates, data fragments, and process packages to make the developers “smarter” as they build/modify business applications. Additionally, all our studio tools offer support and suggestions to improve developer productivity.

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