TCS bags top position in Customer Satisfaction in Independent Survey by French CxOs; Stock hits new high

17 Jan 2022 , 01:18 PM

On Monday, TCS has announced that it is voted as number one in customer satisfaction in France, in an independent survey of CxOs of top IT spending organizations.

Tata Consultancy Services Ltd. bagged the top score for the third consecutive year in a row with the highest customer satisfaction score of 84%, among the industry average of 71%. This reflects TCS’s strong performance across multiple dimensions.

Under the independent survey, over 160 CxOs and senior decision-makers were reviewed by Whitelane representing over 480 contracts. Surveyor evaluated 312 IT service providers over 9 key performance parameters along with relationship, service delivery, transformation, and innovation.

TCS achieved the top position in Proactivity, Service Quality, Business Understanding, and Account Management. On the IT domain front, the company grabbed the first position in Application Development, Maintenance, and Testing with an 85% success rate.

Commenting on the occasion, Rammohan Gourneni, stated that the company is pleased to be ranked number one by its clients in France for unmatchable customer-centricity, outstanding account management, and domain knowledge.

These attributes and sustained investments in talent development, innovation as well as the value it has created for customers by continually investing in building localized domain capabilities across industries have made TCS the preferred growth and transformation partner to its French customers, said the company.

“TCS is ranked number 1 in France in our extensive Customer Satisfaction survey for the third year in a row,” said Jef Loos, Head of Sourcing, Whitelane Research.

TCS currently partners with over 80 leading French corporations to facilitate their growth and transformation journeys, including 18 CAC40. Over the past few years, TCS has opened three delivery centers in the country Paris-Suresnes, Lille, and Poitiers, allowing customers access to TCS’s vast & innovative technology and domain expertise, along with providing local support.

Tata Consultancy Services was trading at Rs 4,015.95 at around 1:24 PM, up by Rs47.7 or 1.2% from its previous closing of Rs3,969.25 on the BSE. TCS share break its previous record high to set a new 52-week high of Rs 4043 in today’s trade.