The research conducted during the run-up to the project highlighted the importance of both instilling an automation mindset as well as establishing automation skilling and rigorous mentoring programs. In keeping with the findings, Firstsource developed a structured curriculum in partnership with leading digital transformation trainers Tiny Magiq. The curriculum harnesses the cumulative power of making small changes using motivational techniques, based on Stanford behavioral scientist B.J. Foggs model of creating tiny habits.
Citizen developers across Firstsource are currently being trained on the UiPath platform. First, they identify tasks that are best suited for automation using the Automation Hub and follow it up by building and publishing the solution in Studio X - the no-code platform with pre-designed templates for accelerated development.
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