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Karnataka’s banking ombudsman resolves 3,563 complaints in a year

The number of complaints regarding net banking has considerably come down now due to tighter fire walls and three levels of safety protocols used by almost all banks

August 27, 2012 4:34 IST | India Infoline News Service
Karnataka’s banking ombudsman M Palaniswamy received 3,647 complaints and resolved 3,563 of them between July 2011 and June 2012. The complaints were related to net banking frauds, delay in payment of pension, clearance of cheques and issue of credit and debit cards, according to media reports.

Mr Palaniswamy said that two banks were penalised for net banking frauds committed against their accountholders. These banks allowed fraudsters, who hacked into bank accounts online, to open bank accounts without verifying their background details.
The number of complaints regarding net banking has considerably come down now due to tighter fire walls and three levels of safety protocols used by almost all banks. There were 732 complaints received against banks for delaying issuance of credit and debit cards to accountholders.

Mr Palaniswamy urged bank customers to send their complaints through email: bobangalore@rbi.org.in, if any bank does not redress their grievance within 30 days, the media reports added.

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