SBI Life wins Global Performance Excellence Award, 2013

Awarded the Best Performance Excellence Organization in the World by Asia Pacific Quality Organisation

October 17, 2013 1:21 IST | India Infoline News Service
SBI Life Insurance, the most trusted and preferred life insurer, wins the Global Performance Excellence Award (GPEA) 2013 by Asia Pacific Quality Organisation’s (APQO) under Large Service Organizations category. The award was presented at the 19th APQO / International Conference on Quality at Bali, Indonesia on 09th October, 2013. 

SBI Life is the only organization from India to have won the World Class Award in Large Service category. SBI Life has achieved a unique distinction by featuring amongst the nine organizations selected across six Asian and Pacific Rim Countries to be recognized as exemplary companies of world class quality performance.  Modeled after the U.S. Malcolm Baldrige National Quality Award, the award is presented to organizations which demonstrate robust quality focus encompassing overall business excellence. 

Mr. Atanu Sen, MD & CEO, SBI Life said, “We owe the recognition to our robust holistic processes which keep the satisfaction of our customers as the focal point. This achievement is by far the biggest for SBI Life as GPEA is a global quality recognition in the field of organizational performance excellence. Such laurels not only bring global recognition but also bestow a huge responsibility on us to continually improve our service and performance standards. This award is a significant milestone in our journey towards achievement of our Vision and will inspire us to surge ahead with more determination and commitment.” 
The Global Performance Excellence Award (GPEA) is administered by the Asia Pacific Quality Organization (APQO), a non-profit organization that serves as an umbrella group to bring together the leading quality professional societies from countries that border on the Pacific Ocean or are considered Asian or Pacific Rim nations. The governing body of APQO includes representatives from Australia, Azerbaijan, Canada, Chile, China, India, Indonesia, Kazakhstan, Korea, Malaysia, Mexico, Nepal, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Turkey, United States of America, United Arab Emirates, Republic of Uzbekistan and Vietnam. The award is sponsored by a foundation established by APQO called The Walter L. Hurd Foundation

Preceding GEPA, SBI Life won the national Indian Merchant Chambers’ Ramakrishna Bajaj National Quality Award 2012 in the services category. Winning this award is one of the eligibility requirements for the GPEA award nomination. 

Consistently having won numerous awards, recently, SBI Life Insurance has bagged two awards at the Indian Insurance Award 2013, namely the “Under-served Market Penetration Award, Private Sector, 2013” for its far-reaching geographical coverage within India and the “Claims Service of the Year Award, Private Sector 2013” for demonstrating overall leadership and commitment towards effective and speedy claims settlement. SBI Life ranks amongst the top-50 Great Places to Work in India, as per the latest report released. 

Eligibility Requirement for Global Performance Excellence Award, 2013

-        The nominees for the award must already have won the National Quality Award in the current or previous year.
-        The National Quality Award Organization (IMC Ramkrishna Bajaj in India) must recommend Nominees for the Global Performance Excellence Award (GPEA).
-        The National Quality Award Organization or the Nominee must include in its NQA and feedback / site visit report that the GPEA Application documents reflect the organization’s actual operations.

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