Reliance Life initiates drive against spurious callers

The company filed about 190 complaints at various police stations across the country

July 24, 2013 3:01 IST | India Infoline News Service
Reliance Life Insurance Company (RLIC), part of Reliance Capital, has embarked upon a pan-India drive to fight against spurious calling by fraudsters and miscreants.
Spurious calling is a term used by the insurance industry to refer to a group of fraudsters who call customers posing as representatives or employees of a company and lure customers into buying insurance products by making false and bogus offers.

“Spurious calling is an industry problem and the industry is taking steps to curb this menace. Reliance Life Insurance is one of the few insurers to have filed complaints with the police of respective areas after acquiring information regarding calling numbers and names of callers,” said Anup Rau, CEO, Reliance Life Insurance.

The company has filed about 190 complaints at various police stations across the country against these fraud call centers and spurious callers offering lucrative loans or gains with the policy.

“We have been receiving several queries from customers who are getting spurious calls with unrealistic offers, including interest-free loans and extraordinary bonuses. We have launched public awareness campaigns across the country to inform customers of such bogus calls that are aimed to mislead them,” Rau said.

Reliance Life Insurance, along with the insurance industry, has also formally filed a complaint with the Economic Offences Wing (EOW), seeking its help to act against the spurious callers.

“We are taking assistance of the police and investigating agencies in order to check the increasing incidences of mis-selling and frauds. We have also approached EOW, given presentations to the agency about the modus operandi and sought action against offenders,” Rau added.
The company has set up a call-back system that helps in issuing the policy only after ascertaining that the proposer has understood the benefits and terms of the policy.

“We have a robust process to help our customers choose and get the right product. Customers, however, on their part also have to be alert and not to fall prey to any person or entity making fraudulent offers of lucrative loans or gains. Simple rules of filling in form with complete and accurate details, understanding the policy terms and benefits, safeguarding ones money against bogus claims, and using only cheques for any transaction are some of the checks and balances in the interest of the customers,” Rau said.

Reliance Life Insurance is conducting customer awareness campaigns across its branches in the country and inviting calls on their Toll Free No 1800 3000 8181 to clarify policy benefits.

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