Tata Tele Business Services introduces ‘Customer Experience Platform’ for businesses

CEP will enable the channel partners and TTBS team to easily communicate specific product related details to the customers.

Sep 23, 2021 02:09 IST India Infoline News Service

Tata Teleservices Maharashtra Limited, TTML
Tata Teleservices has announced that the Tata Tele Business Services (TTBS) has introduced the industry’s first ‘Customer Experience Platform (CEP)’ enabling a complete digital experience for their enterprise customers and partners. CEP is an innovative medium to bring the product virtual self-experience closer to the customers, at their availability and comfort. CEP will serve as a one-stop digital guide for customers to better experience TTBS products and make speedy and informed decisions.

CEP has been conceptualised and developed by solution and product architects at TTBS and highlights the company’s commitment to bring forth world-class, secure and intuitive digital platforms for enhanced customer experience. CEP has received very encouraging responses from customers during the beta phase.

Joyjeet Bose, Senior Vice-President, Tata Teleservices said, “Customer Experience Portal will further improve the efficiency of our internal operations as it will enable our solution experts to better analyse the data of customers and offer customized solutions for them. It’s a well-tested platform for our Channel partners where they will be able to refer to a detailed guide of different product portfolios and technical information related to the same. Customers will be able to securely connect with our experts through chatbots and one-tap call assistance."

CEP will enable the channel partners and TTBS team to easily communicate specific product related details to the customers. Customers will be provided secured log-in credentials to experience the product virtually and feel how it can be beneficial to their business with product demo videos and related industry-specific case studies. This is a user-friendly, collaborative solution built for a ‘faster, simpler, and closer’ approach for TTBS customers and partners."

At around 2.53 pm, Tata Teleservices was trading at Rs35.35  per piece flat compared to the previous closing on Sensex.

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