Infosys collabs with ServiceNow to provide enterprise-level service management; Stock up 1%

From this tie-up, Infosys will leverage its industry cloud blueprints, part of Infosys Cobalt, and deploy ServiceNow Operations Technology Management (OTM), to support manufacturing industries.

Sep 22, 2021 10:09 IST India Infoline News Service

Infosys
Infosys has announced its collaboration with ServiceNow, the leading digital workflow company that makes work, work better for people, to provide enterprise-level service management for customers in manufacturing industries.

From this tie-up, Infosys will leverage its industry cloud blueprints, part of Infosys Cobalt, and deploy ServiceNow Operations Technology Management (OTM), to support manufacturing industries as they digitize their factories, floors, and plant operations.

Polly Fabry, Senior Director, Digital, Carrier said, “Today, manufacturing industries are looking to explore how latest cloud technologies can be used to accelerate digital transformation, optimize supply chains, improve factory performance, accelerate product innovation, and enhance service offerings. Infosys’ expertise in harnessing the full potential of ServiceNow’s platform, through its Cobalt portfolio, made them our partner of choice. We believe that the collaboration between Infosys and ServiceNow will enable us to find faster, more innovative ways to respond to changing markets and drive business resilience.”

Narsimha Rao Mannepalli, Executive Vice-President, Head of Cloud & Infrastructure Solutions and Infosys Validation Solutions, Infosys said, “Digital transformation in manufacturing industry has never been more critical than now. Given the current scenario, there is an increased need to drive business innovation at speed to be future-ready while also optimizing existing operations and reducing costs across the value chain. With the power of Infosys Cobalt and our elite collaboration with ServiceNow, we will help bring multi-fold business benefits for our clients.”

Binoy Gosalia , Global Head of Industry Partnerships, ServiceNow said, “Speed and agility are critical for maintaining OT security. Infosys Cobalt’s Enterprise Service Management Café accelerates its manufacturing clients' ServiceNow journey with an AI-powered plug-and-play deployment solution. We look forward to our continued collaboration enabling manufacturers to navigate and succeed in today's rapidly changing environment.”

As part of the deal, Infosys will harness its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow OTM, to improve resilience and availability of critical OT systems across the manufacturing landscape. This collaboration will also be extended to address the OTM, factory and operations digitization needs of customers across CPG, energy, and retail sectors.

At around 10.44 am, Infosys stock was trading at Rs1733.10 per piece up 0.9% on Sensex. 

Related Story

Open Free Demat Account (Rs699)